Contact Us

We’re Here to Help

Have a question about your order, a product, shipping, returns, or anything else? We’d love to hear from you.

At Pickerss, we believe getting in touch with us should be simple. Whether you’re looking for more information before placing an order or need assistance with an existing purchase, our customer support team is happy to help.

Please reach out using the contact information below. We’ll do our best to answer your questions clearly and handle your care concerns.

Get in Touch

Email:

pickerssofficial@hotmail.com

Email is the best way to reach us for order-related questions, product inquiries, returns, shipping questions, or other customer service requests.

When contacting us about an existing order, please include your order number whenever possible. This helps us locate your order and assist you more efficiently.

Phone:

+1 515 491 5082

If you prefer to speak with us directly, you’re welcome to call us during our regular business hours.

Address:

5416 Cody Drive

West Des Moines, Iowa

United States

Customer Support Hours

Our customer support team is available during regular business hours.

Monday – Friday

9:00 AM – 5:00 PM (U.S. Central Time)

We are closed on weekends and major U.S. holidays.

If you contact us outside business hours, no problem — leave a message or send an email, and we’ll get back to you as soon as we’re back in the office.

When Can I Expect a Reply?

We understand that when you have a question, you don’t want to be left wondering when you’ll hear back.

We typically respond to customer inquiries within 1–2 business days during our regular business hours. On weekends, holidays, during promotional periods, or during particularly busy times, it may take us a little longer to respond.

We appreciate your patience and promise that your message will be reviewed as soon as possible.

If you have already contacted us, there is no need to send multiple messages about the same request. Sending several emails may actually slow down the process, as it can create duplicate inquiries in our support system.

How We Can Help

Our customer support team can assist with a wide range of questions, including:

  • Order status and order-related questions
  • Shipping and delivery information
  • Product information and availability
  • Returns and exchanges
  • Damaged or incorrect items
  • Payment and checkout questions
  • General questions about Pickerss
  • Other concerns or feedback

If you’re not sure who to contact or what information to provide, don’t worry. Just tell us what’s going on, and we’ll do our best to point you in the right direction.

Before You Contact Us

For order-related questions, including your order number, the email address used when placing your order, and a brief description of the issue can help us assist you more quickly.

If your inquiry involves a product, it can also be helpful to include the product name and any relevant details, such as size, color, or quantity.

For issues involving a damaged, defective, or incorrect item, photographs may also help us understand the situation and determine the best way to assist you.

We’d Love to Hear From You

Whether you have a question, need help, or want to share feedback, we’re always happy to hear from you.

Your questions and feedback help us understand what matters most to our customers and continually improve the Pickerss experience.

Thank you for choosing Pickerss. We appreciate your trust and look forward to hearing from you.