Return Policy
At Pickerss, we want you to feel comfortable with your purchase. If something isn’t quite right, you may request a return within 14 days of receiving your order.
We encourage you to review the following return conditions and steps before sending an item back. Our goal is to keep the process as simple as possible.
Return Period
You may request a return within 14 days from the date your order is delivered.
After the 14-day return window, we may not be able to accept the return. If you believe there are special circumstances regarding your order, please get in touch with our customer service team as soon as possible so we can review the situation.
Return Conditions
To be eligible for a return, the item should meet the following conditions:
- Submit the return request within 14 days of delivery.
- The item is unused and in its original condition.
- The item has not been washed, worn, altered, or damaged after delivery.
- Include the original packaging, tags, and accessories whenever applicable.
- The item must be returned in a condition that allows it to be resold.
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return. If an item is marked as non-returnable on its product page, that restriction will apply.
We are unable to accept returns for items that have been damaged through improper use, accidental damage, normal wear and tear, or alterations made after delivery.
How to Request a Return
Please follow these steps if you would like to return an item:
Step 1 — Contact Us
Contact the Pickerss customer service team within 14 days of receiving your order. Please provide your order number and briefly explain the reason for the return.
Step 2 — Receive Return Instructions
Our team will review your request and, if the return is eligible, provide return instructions and the return address. Please do not send an item back before receiving return instructions from us.
Step 3 — Prepare Your Package
Pack the item securely, preferably using its original packaging. Please protect the item during transit and include any required order or return information.
Step 4 — Ship the Return
Send the package using the return method provided by our customer service team. We recommend keeping your shipping receipt and tracking information until the return is complete.
Step 5 — Return Review & Refund
Once we receive your returned item, we will inspect it to confirm that it meets the return conditions. If we approve the return, we will issue the refund to the original payment method.
Return Shipping Costs
Unless the item is defective, damaged upon arrival, incorrect, or otherwise caused by an error on our part, return shipping costs are generally the responsibility of the customer.
If you received the wrong item, a damaged item, or an item with a confirmed quality issue, please get in touch with us before returning it. We will review the situation and provide the appropriate next steps.
Refunds
After we receive and inspect your return, we will process the applicable refund.
Refunds are normally issued to the original payment method. Please allow additional time for your bank, credit card provider, or payment service to process the refund and make the funds available.
Shipping fees paid on the original order may not be refundable unless the return is the result of an error on our part or another applicable circumstance.
Exchanges
If you would like a different size, color, or item, please get in touch with us before sending your order back. Depending on availability, we can let you know whether an exchange is possible or whether it would be more suitable to return the original item and place a new order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please get in touch with us as soon as possible.
To help us resolve the issue quickly, please include your order number and clear photos of the item and its packaging. We will review the information and work with you on an appropriate solution.
Contact Us
If you have questions about returns, refunds, or the condition of your order, please get in touch with the Pickerss customer service team. We’re happy to help and will do our best to make the return process clear and straightforward.